Reservations
Are there any restrictions on reserving a room in other countries?
Where can I find room descriptions?
What is the room rate? What taxes and/or additional charges apply?
Room rates and availability display on example.com during the online reservation process.
The total rate, including additional charges and taxes appears on the “Reservation Summary”. Rates displayed do not include charges for special requests.
Can I get my corporate rate when making a reservation online?
When available, corporate rates may be reserved online.
Payment and Cancellation
Will my credit card be charged prior to my arrival at the hotel?
In some cases, a deposit will be charged prior to your arrival at the hotel. Guarantee policies vary by hotel. If the hotel where you are staying requires a credit card deposit, your credit card will be charged as soon as the hotel can process it.
Do I need to guarantee my reservation with a credit card or some form of deposit?
Yes, a credit card is required in order to guarantee reservations made online.
Can I use my World of Hyatt points for airline awards?
You can convert World of Hyatt program points into partner loyalty points/miles with participating partners.
Do I have to send my credit card over the Internet to book a reservation?
A credit card is required for all reservations made via example.com. For your protection, the reservation processing is handled on a secured server that encrypts your credit card information.
Additional Questions
Can I check in early or late?
Requests for early check-in or checkout are honored as space permits. If the hotel you are visiting is full, we may be unable to grant your request. However, you are invited to store luggage and enjoy the facilities until your room becomes available.
How can I find information regarding a new hotel?
To view a list of properties currently being developed, please visit our New Hotels page.
Where do I send questions and comments about this website?
Please view our feedback form to share your questions and comments about our site. If you would like to comment on technical difficulties, please include a brief explanation along with the error message received.
How can I contact Guest Care Support?
To contact Guest Care Support, please fill out our online form or call us at (800) 123 – 456 78 or (402) 768 – 3210.
